Your brand, your domain.
Customers see your name, your domain and your colours — never ours. We're the platform underneath, never the storefront.
- One platform
- One login
- One bill
- Predictable upgrades
- Maintained, not abandoned
- Less to decide, less to break
- Multi-location ready
- Your brand, your domain
- One platform
- One login
- One bill
- Predictable upgrades
- Maintained, not abandoned
- Less to decide, less to break
- Multi-location ready
- Your brand, your domain
The ecosystem
Extensible by design.
One platform underneath, four products on top — helpdesk, commerce, project management and content. Plus room for the one custom thing your business needs, built the same way as the rest.
- BeNeat Platform — the shared foundation
- BeNeat Helpdesk — on the roadmap
- BeNeat Plans — on the roadmap
- BeNeat Commerce — on the roadmap
- BeNeat Pages — on the roadmap
- Custom development (extension slot)
The platform
What running on BeNeat means.
- 01
One platform. One login. One bill.
Helpdesk, projects, commerce and content live in one place. One sign-in for your team, one customer record, one invoice — no per-product accounts to manage.
- 02
Predictable upgrades.
Improvements and security fixes roll out on a schedule — not as forklift migrations that derail your quarter.
- 03
Built on one foundation.
Customer records, locations, sign-in and history are built into the platform. Every product inherits them on day one — no separate setup, no double entry.
- 04
AU-hours support, in writing.
Hobart-based, Australian business hours. Async outside that. Answers in writing, kept on record — no phone trees, no script-following first responders.
- 05
Bespoke when you need it.
Custom work plugs into the same foundation every product uses. An extension of your platform — not a bolt-on integration.
The moat
Three things most platforms charge extra for — or bolt on later.
Built into the platform from day one — not features you bolt on later.
Built for how you grow.
Single shop today, multiple locations next year, regions and resellers after that — the platform is built for all four from day one. Add layers as you grow, not as a rebuild.
One sign-in across your businesses.
Run sister businesses or franchise locations? Customers sign in once and reach all of them — flip a switch per business, no integration project.
One signal, every product
One event.
Every product.
No syncing.
When a customer places an order, the right ticket, project and help article are already there — same customer, same history, in every product. Nothing to sync, nothing to copy across.
- One customer record everywhere
- One audit trail — see who did what, in any product
- Add a new product, get every connection for free
event-bus · preview
tenant=acme
- 09:14:02 Commerce
Order placed on acme.bneat.dev
customer=cus_8z2k order=ord_4729 - 09:14:18 Helpdesk
Ticket auto-opened from order
ticket=tkt_512 ref=ord_4729 - 09:14:22 Plans
AI agent queued restock review
project=prj_18 owner=agent.ops - 09:14:35 Pages
KB draft suggested · “delivery delay”
article=art_92 ref=tkt_512
How we operate
Restraint, on purpose.
Six rules that decide what we ship, when we ship, and what we leave out.
01
Maintenance is the product.
We treat maintenance as the product — not a snapshot of features. Security patches, framework upgrades, dependency hygiene and integration upkeep are the work.
02
One stack, fluently maintained.
Every BeNeat product runs on the same foundation. We're fluent in it because we live in it daily — not because a tooling memo said so.
03
Upgrades on a cadence, not a panic.
Framework and dependency bumps roll on a schedule rather than as emergency forklifts. We aim to absorb end-of-life pain on your behalf.
04
Your business, your brand, your domain.
Sign-in, billing, audit, and the shared look-and-feel are built into the foundation. New products inherit them. Custom work inherits them. Improvements reach every customer at once.
05
Written answers, AU hours.
Hobart-based, Australian working hours. Tickets land with someone who can read the codebase. Answers in writing, kept on record — no phone line, no script.
06
Convention over configuration.
Defaults are picked, not asked. You override the few settings that matter to your business; the platform owns the rest. Fewer decisions for you, fewer breakages on upgrades.
Get on the platform
Tell us what you'd replace.
Tell us what you're running on now. We'll tell you what BeNeat would replace, what's on the roadmap, and what's a custom-work conversation.